CANCELLATION & REFUND POLICY

Cancellation policy

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us or call our customer care with your order number.

In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email. 

Return Policy:

Products are eligible for return if they are received in a damaged or defective condition. The same needs to be conveyed to our team within 2 working days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.

In rare cases where the quality or size of the product is an issue, we would require you to ship the product back to us in a safe condition within 7 working days from the day of delivery. Once we receive the product back in our office, we would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused*.

Return is not applicable to bulk or corporate orders.

Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.

Ph: +91-98779 75558 (10 AM - 6 PM)
Email: thebiggant@outlook.com

In case of any queries regarding the product you wish to order, feel free to reach us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels. Our WhatsApp number is +91-98779 75558.

Refund Policy:

The refund policy is applicable in case the replacement of a damaged product is not available. In the case of online paid orders, the refund will be made back to the same bank account used to pay for the order.